Professional Hospitality Academy
Excellence is built on standards.
Professional hospitality education and operational expertise for hotels that strive for exceptional service.
- 13 training groups
- 135 lessons
- Bulgarian and English
About SLS Hospitality
One standard for consulting and learning.
SLS Hospitality is a professional hospitality academy developed by SLS Consulting, a hospitality consulting company based in Sofia. It combines training for hotel teams with hands-on consulting experience: standards that are learned, applied and verified in the workplace.
For every client we design an individual programme of modules, aimed at optimal efficiency in the management of the hotel. The modular approach lets us concentrate on the areas that need to be restructured, optimised or renewed.
Our values
- Empathy
- Creativity
- Innovation
- Loyalty
The academy
Thirteen training groups across the whole hotel.
From the common daily standard to hotel management. Every lesson combines theory, a standard operating procedure, a knowledge check and an observed practical task.
Common Standard
Shared daily preparation, accountability and handover
Management
General management, hotel logic, quality, legal compliance and sustainability
Operations
Coordination and daily interdepartmental handovers
Front Office
Reception, check-in, payments, guest relations and concierge
Marketing, Sales & Reservations
Marketing, sales, reservations, revenue management and distribution
Housekeeping
Rooms, public areas, inspection and laundry
Food & Beverage
Restaurants, bars, kitchen, pastry, room service, stewarding and events
SPA & Sport
SPA, wellness, pools, sports activities and recreation
Finance & Accounting
Finance, accounting, control, procurement and stores
Human Resources
Workforce readiness, recruitment and training
Maintenance
Preventive maintenance, repair requests, equipment and energy control
IT
Information technology, PMS/POS, access and backups
Security
Security, access control, keys and incidents
Lesson materials, videos and tests are available to invited hotels only.
All programmesMethodology
From standard to demonstrated skill.
Structured learning
Training groups and role programmes in a clear sequence: goal, theory, standard.
Professional instruction
The trainer leads each lesson with the participant — theory, management context and a demonstration of the standard.
SOP implementation
Each procedure is adapted to the hotel, approved in both languages, and every new version requires retraining.
Knowledge assessment
Tests are graded by the system; a score of at least 80 % is required to pass.
Practical evaluation
A supervisor observes real performance against a checklist with critical criteria and records the evidence.
The platform
How hotels work with the academy.
The academy is moving to a new secure environment with separate access for every hotel. The images are illustrative views of the interface with sample data.
Training groups
In the current version13 groups and 135 lessons in Bulgarian and English.
SOP library
In the current versionVersions, property addenda and approval for every standard.
Video lessons
In the current versionVisual SOP videos for kitchen and reservations; hotels can add their own demonstrations.
Assessments
In the current versionSystem-graded tests and practical assessment by a supervisor.
Training progress
In the current versionRegister of assigned training, attempt history and CSV reports.
Hotel administration
In developmentHotel administrators sign in with e-mail and a one-time code and manage employees and training.
Employee access
In developmentEach employee signs in with a personal login ID issued by the hotel administrator and their own password; results are recorded under the employee's own name.
Illustrative interface views with sample data; they contain no training content. The interface will be updated together with the new secure sign-in.
Services
Expertise for every level of the hotel.
SLS Hospitality consulting services — from daily operations to quality standards and commercial performance.
Interim hotel management
SLS consultants guide the management team during day-to-day work without disrupting operational discipline, and provide an assessment of every management level.
Mystery guest programme
A “snapshot” analysis of operations, sales and service, followed by a comprehensive report of the findings.
Standard operating procedures (SOPs)
Developing and introducing SOPs that show management how every activity is carried out correctly, consolidating the quality of each product.
Hotel and restaurant management training
Training and practice for managers — guest needs, team leadership and cost control.
Staff training and development
Training for each department according to its goals, tasks and standards, with methods for measuring effectiveness.
Revenue and cost management
Strategies to grow revenue: the right product for the right guest at the right time and price.
Contact
Let us discuss your hotel.
The academy is by invitation only. Contact us about a programme and access for your team.