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About SLS Hospitality

Standards that are applied every day.

Hospitality consulting and training built around clear standards, verifiable skills and lasting results for the hotel.

A manager and two colleagues discuss the service standard in the hotel lobby.

About SLS Hospitality

One standard for consulting and learning.

SLS Hospitality is a professional hospitality academy developed by SLS Consulting, a hospitality consulting company based in Sofia. It combines training for hotel teams with hands-on consulting experience: standards that are learned, applied and verified in the workplace.

For every client we design an individual programme of modules, aimed at optimal efficiency in the management of the hotel. The modular approach lets us concentrate on the areas that need to be restructured, optimised or renewed.

Our values

  • Empathy
  • Creativity
  • Innovation
  • Loyalty
A front-desk colleague welcomes a couple at the marble reception desk of a hotel lobby.
A housekeeper makes the bed in a bright hotel room overlooking the sea.

Approach

How we work

  • An individual programme

    Each programme is assembled from modules according to the goals and challenges of the specific hotel.

  • Focus where it matters

    We concentrate on the areas that need to be restructured, optimised or renewed.

  • Standards that are applied

    Standard operating procedures are introduced through training, knowledge checks and observation in the workplace.

The people behind SLS

Team

  • Lyubomir Stanev

    Engineer-technologist

  • Dr Svetlana Staneva

    Engineer-technologist

  • Viliana Tsokova-Hariskova

    Architect

The SLS Consulting team.

Methodology

From standard to demonstrated skill.

  1. Structured learning

    Training groups and role programmes in a clear sequence: goal, theory, standard.

  2. Professional instruction

    The trainer leads each lesson with the participant — theory, management context and a demonstration of the standard.

  3. SOP implementation

    Each procedure is adapted to the hotel, approved in both languages, and every new version requires retraining.

  4. Knowledge assessment

    Tests are graded by the system; a score of at least 80 % is required to pass.

  5. Practical evaluation

    A supervisor observes real performance against a checklist with critical criteria and records the evidence.

Contact

Let us discuss your hotel.

The academy is by invitation only. Contact us about a programme and access for your team.

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