Services
Expertise for every level of the hotel.
SLS Hospitality consulting services — from daily operations to quality standards and commercial performance.
Management and operations
Interim hotel management
SLS consultants guide the management team during day-to-day work without disrupting operational discipline, and provide an assessment of every management level.
Hotel pre-opening
Analysis, report and consultation to create and introduce operating standards, procedures and a quality-control system before opening.
Internal audit
An assessment of the quality of every service offered against guests' requirements and expectations.
Mystery guest programme
A “snapshot” analysis of operations, sales and service, followed by a comprehensive report of the findings.
Hotel and restaurant categorisation
Preparation for categorisation in line with the requirements of the Bulgarian Tourism Act.
Standards and quality
Standard operating procedures (SOPs)
Developing and introducing SOPs that show management how every activity is carried out correctly, consolidating the quality of each product.
Developing ISO 9001 and HACCP systems
Building quality-management and food-safety systems.
ISO 9001 and HACCP certification
Support through the independent verification of the management system.
Professional kitchen design
Technological design and specification in line with Bulgarian Food Safety Agency requirements, including the submission documents.
Training and development
Hotel and restaurant management training
Training and practice for managers — guest needs, team leadership and cost control.
Staff training and development
Training for each department according to its goals, tasks and standards, with methods for measuring effectiveness.
Commercial performance
Revenue and cost management
Strategies to grow revenue: the right product for the right guest at the right time and price.
Marketing plan
An individual marketing plan and budget — positioning, product, pricing strategy and market analysis.
Events and conferences
Planning and organising events: venue, invitations, media campaign and PR materials.
Contact
Let us discuss your hotel.
The academy is by invitation only. Contact us about a programme and access for your team.