The academy

Training programmes

SLS Hospitality Academy covers every department of the hotel with lessons that lead from the standard to a verified skill in the workplace.

A housekeeper prepares the room to the housekeeping standard.

The academy

Thirteen training groups across the whole hotel.

From the common daily standard to hotel management. Every lesson combines theory, a standard operating procedure, a knowledge check and an observed practical task.

Common Standard
Shared daily preparation, accountability and handover
5 lessons
Management
General management, hotel logic, quality, legal compliance and sustainability
10 lessons
Operations
Coordination and daily interdepartmental handovers
2 lessons
Front Office
Reception, check-in, payments, guest relations and concierge
13 lessons
Marketing, Sales & Reservations
Marketing, sales, reservations, revenue management and distribution
26 lessons
Housekeeping
Rooms, public areas, inspection and laundry
13 lessons
Food & Beverage
Restaurants, bars, kitchen, pastry, room service, stewarding and events
29 lessons
SPA & Sport
SPA, wellness, pools, sports activities and recreation
13 lessons
Finance & Accounting
Finance, accounting, control, procurement and stores
6 lessons
Human Resources
Workforce readiness, recruitment and training
2 lessons
Maintenance
Preventive maintenance, repair requests, equipment and energy control
7 lessons
IT
Information technology, PMS/POS, access and backups
7 lessons
Security
Security, access control, keys and incidents
2 lessons

Lesson materials, videos and tests are available to invited hotels only.

Lesson structure

What every lesson contains

Goal, theory and management context
Standard operating procedure with critical criteria
Demonstration script or visual SOP video
Five-question test with an 80 % pass mark
Practical task assessed by a supervisor
An indicator linked to the operational outcome

Role programmes

Kitchen and reservations have role programmes of eight lessons each, with worksheets and visual SOP videos.

Executive Chef · 8 lessons
Chef de Partie · 8 lessons
Cook · 8 lessons
Reservations Manager · 8 lessons
Reservations Agent · 8 lessons

Methodology

From standard to demonstrated skill.

Structured learning
Training groups and role programmes in a clear sequence: goal, theory, standard.
Professional instruction
The trainer leads each lesson with the participant — theory, management context and a demonstration of the standard.
SOP implementation
Each procedure is adapted to the hotel, approved in both languages, and every new version requires retraining.
Knowledge assessment
Tests are graded by the system; a score of at least 80 % is required to pass.
Practical evaluation
A supervisor observes real performance against a checklist with critical criteria and records the evidence.

The platform

How hotels work with the academy.

The academy is moving to a new secure environment with separate access for every hotel. The images are illustrative views of the interface with sample data.

Training groups
In the current version
13 groups and 135 lessons in Bulgarian and English.
SOP library
In the current version
Versions, property addenda and approval for every standard.
Video lessons
In the current version
Visual SOP videos for kitchen and reservations; hotels can add their own demonstrations.
Assessments
In the current version
System-graded tests and practical assessment by a supervisor.
Training progress
In the current version
Register of assigned training, attempt history and CSV reports.
Hotel administration
In development
Hotel administrators sign in with e-mail and a one-time code and manage employees and training.
Employee access
In development
Each employee signs in with a personal login ID issued by the hotel administrator and their own password; results are recorded under the employee's own name.